Refund policy

Our goal is for every customer to be totally satisfied with their purchase.
If this isn’t the case, let us know and we’ll do our best to make it right.

You may return your order within 14 days of receipt, provided the product is unused, undamaged, and in its original packaging. Return shipping costs are paid by the customer.

Before returning an item, please email us at nevoa.zurich@gmail.com.

Return address:

Névoa Zurich
c/o Chloé Arbenz
Uetlibergstrasse 77
8045 Zürich
Switzerland